Refund Policy

Refund Eligibility

Refunds are available for the following scenarios:

• Duplicate payment
• File corrupted or cannot be opened
• Wrong file delivered

Non-Refundable Scenarios

Refunds are not available for:

• Change of mind after download
• File already downloaded and viewed
• Refund period expired

Refund Request Period

Refund requests must be submitted within 7 daysof purchase. Requests submitted after this period will not be processed.

How Refunds are Processed

Approved refunds are returned to the original payment method through Razorpay. Processing times depend on your bank or card issuer (typically 5-7 business days). No additional processing fees are charged.

Download Access After Refund

Once a refund is approved and processed, your download access to the paper is immediately revoked. You will not be able to download or view the file after refund.

How to Request a Refund

To request a refund, email us at support@qbank.app with your order ID and reason for refund. Our team will respond within 2-3 business days.

Contact Information